Welcome to our returns policy page. At Corinne Bensimon Maison, we are committed to providing our customers with a worry-free shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Right of withdrawal
1.1. Withdrawal period
In accordance with the law, you have the right to withdraw from your purchase without giving any reason within 14 days of receiving the product.
1.2 Exercising the Right of Withdrawal
To exercise this right, you must notify us of your decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, or e-mail). You can use the model contact form on the site.
1.3 Effects of withdrawal
In the event of your withdrawal, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw. We will refund you using the same means of payment you used for the initial transaction; in any event, this refund will not incur any costs for you.
2. Return conditions
2.1. Product status
To qualify for a return, your product must be in the same condition as when you received it. It must also be in its original packaging. Damaged or incomplete items will not be accepted.
2.2. Return procedure
To initiate a return, please contact us at corinnebensimonmaison@gmail.com Nou Using the site’s contact form, we will provide you with the necessary instructions for returning your product. You must return the product without undue delay and, in any event, no later than 14 days after informing us of your decision to cancel.
2.3 Return shipping costs
You are responsible for return shipping costs, unless the product received is defective or does not conform to the description.
3. Refunds
3.1. Refund process
Once we have received and inspected your return, we will send you an e-mail to notify you that we have received the returned item. We will also inform you whether your refund has been approved or rejected.
3.2. Refund period
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within 14 days.
4. Exceptions
4.1. Non-refundable products
Certain types of products cannot be returned, in particular personalized products.
4.2. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at [adresse e-mail/service client] for assistance.
5. Contact
If you have any questions about our return policy, please contact us at :
– corinnebensimon@gmail.com
– 281 Sidi Ghanem 40000 Marrakech
Thank you for trusting Corinne Bensimon Maison